Support
Need a hand? Ask a person.
We read every email and answer in plain English.
I did not get my sign-in code
Check your spam folder first. We can send a new one every 30 seconds, up to five an hour. The email comes from Slothdom and the code works for an hour. If it still does not arrive, write to us.
My invite code does not work
Codes work once. If it says the code has been used, ask your friend for another, or join the list. If the code looks right and still fails, send it to us and we will look.
How do I delete my account?
In the app, open your profile and choose Delete account. It removes your nights, clips, posts, points and sign-in. If you cannot get into the app, email us from the address you signed up with and we will do it.
How do I get a copy of my data?
Email us from your sign-up address and we will send what we hold: your profile, nights, posts and points.
Pro, billing and refunds
Pro is bought through the App Store or Google Play, so changes, cancellations and refunds are handled there. If you bought Pro and it is not showing in the app, use Restore purchases in settings, then write to us.
Something in the feed upset me
Tap the three dots on a post or comment to report it, or block the person. We review every report. Our community guidelines say what is and is not allowed.
Reporting something dangerous or illegal? Use the report button in the app, or email us with the subject Urgent. See also the community guidelines.